The West Harris County Regional Water Authority (WHCRWA) stopped providing water to its utility district customers during the February 2021 extreme weather event due to loss of its own water supply from the City of Houston.
Following the freeze that onset on Sunday, Feb. 14, water pressure began dropping as the flow of water from the City of Houston to the WHCRWA diminished. The WHCRWA Operators worked to contact the City of Houston to alert them, and the situation continued to worsen through Monday, Feb. 15.
On Tuesday morning, Feb. 16, the WHCRWA stopped receiving surface water supply from the City of Houston, impeding the WHCRWA’s ability to provide water to its utility district customers. The WHCRWA sent notice of these emergency conditions to all utility district operators on Tuesday morning. At that point, WHCRWA limited surface water delivery to utility district customers with critical needs only; all other customers were requested to utilize their own water sources.
All WHCRWA utility district customers were impacted by the unprecedented weather event, and water supply was not restored by the City of Houston to the WHCRWA until the morning of Feb. 19. During this time, many were experiencing communication network failures throughout the region, and WHCRWA Operators utilized email, text message, and phone calls to maintain contact with its many utility district operators. The WHCRWA provided continuous press releases, mass emails, and web updates to provide information to the public and utility district customers throughout the extreme weather event.